Refund policy
Changed your mind?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, head to https://magicandlesos.com/account. From there you will be able to enter your email address, locate your order, and request a return. If your return is accepted, you will need to post the item back to us to the address provided. Please ensure that a suitable postage method is used for the value of items, as the product is your responsibility until safely received by us. We recommend using recorded delivery services. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@magicandlesos.com.
Damages and issues
We ensure that all of our items are carefully packed, along with being labelled as fragile before beginning their journey to you. Despite this, accidents can occur in transit. Once we hand over your package to our delivery companies, we are no longer responsible for it. If your package does arrive damaged or is lost, you will have to file a claim through the postal service.
If an item does arrive broken/missing, please send photos of the packaging, address label, and the broken/missing items to contact@magicandlesos.com within 24 hours of delivery. Anything reported more than 24 hours after delivery confirmation, will not be accepted.
To start a return, head to https://magicandlesos.com/account. From there you will be able to enter your email address, locate your order, and request a return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Due to the uniqueness of each item we sell, we are unfortunately unable to offer exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.